RETURNS POLICY
The information on this website is provided for general informational purposes only and is not legal advice. Laws and regulations may change, and customers are responsible for confirming the requirements that apply to their business and location.
Damaged, defective, or incorrect products must be reported to Uday Group within 3 calendar days after delivery. Please include the order number, affected product details, quantities, and clear photos or video showing the issue. Requests submitted after the 3-day reporting period may be denied.
When a return is approved because of an error by Uday Group, such as an incorrect or verified defective item, Uday Group will provide return instructions and cover the authorized return-shipping cost. Products should not be shipped back without prior approval.
Approved refunds are generally processed after the returned merchandise has been received and inspected. Bank processing times vary, so the credit may take additional business days to appear.
To request assistance, contact us with your order number and complete details about the affected products. Our team will respond with the next steps.
SHIPPING POLICY
Customers must review and comply with all applicable local, state, and federal laws before ordering. Uday Group does not authorize purchases or shipments that violate applicable law.
Shipping and delivery estimates depend on product availability, order processing, destination, and the shipping service selected. Estimates shown during checkout are not guaranteed delivery dates.
Once a shipment has been transferred to the carrier, delays, loss, damage, holds, seizures, or other carrier or government actions may be outside Uday Group’s control. To the extent permitted by law, these events do not automatically qualify for a replacement or refund. Uday Group may maintain packing and shipment records and will assist with an eligible carrier claim when reasonably possible.
Shipping charges may be calculated by weight. When required by the carrier, package weights may be rounded to the next whole pound.
C.O.D. SHIPPING
Uday Group does not offer cash on delivery (C.O.D.) as a shipping method.
CALL IN FOR OTHER PAYMENT OPTION
If “Call In For Other Payment Option” is selected, the customer is responsible for contacting Uday Group and completing payment. Orders that remain unpaid for 5 days may be cancelled and the merchandise returned to available inventory.